Return / Refund

Return / Refund

We do not issue refund/return/exchange once the order is confirmed. If you received a defective item, please register for warranty at warranty.threezerohk.com and contact our customer service at 3zerocs@three-zero.com with details of the product and the defect.

Undeliverable orders

Occasionally orders are returned to us as incorrect address, failed delivery attempts, refuse to pay tax/ refuse to provide ID copy/ unable to make import declarations or parcel refused by recipients.

When the delivery agent returns an undeliverable package to us. We can re-ship orders that are returned to us as undeliverable or unclaimed. However, customers will be charged for resending shipping fee per parcel.

In the event of dispute, our decision shall be final and conclusive.